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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent experience with everyone at Pennymac. I felt the information provided was easy to understand and my questions answered promptly. I was concerned how Covid-19 might affect the process but your technology made it easy to move the process along. The m.a.c team emails kept me informed of every step. You have experienced people and great customer service. Thank you to all the team members who worked on my refinancing loan.
I understand that PennyMAC may be having a flood of calls and not enough workers to handle that amount of call traffic. I still believe that it was EXTREMELY difficult to get in contact with my loan officer. I had no email address I could send to, no chat room and of course the call queue. I believe if a chatroom or email address option was available, the loan officer would be able to multi-task by answering quick direct questions, which would in turn reduce the number of calls coming in.
The whole process was completed with ease. PennyMac provided status through the whole process and answered all my questions.
Very difficult to get in touch with my representative. Final disclosure did not match the closing documents, which still hasn't been addressed despite multiple requests for explanation. A new final disclosure was sent to me days after closing. I was then told my closing docs were wrong and a new closing had to be scheduled for the next Monday. Then I got a voicemail over the weekend telling me nevermind , everything was ok and then I got a call from a very confused notary Monday afternoon
Not only was the process to refinancing our home simple and fast, but our M.A.C. Team was amazing! They broke everything down to the point that I didn’t have any question through the whole process. They all had wonderful personalties that made this experience awesome! Thank you!
We were told from the beginning that they were experiencing higher than normal traffic in regards to refinancing due to history low interest rates in the mortgage market. So we knew from the get go that it would take longer than usual for the loan to be processed. I must say it was a lot easier than the first time around.
Five out of five stars. Very easy process with great communications and explanations.
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Survey complete
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.