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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I understand that PennyMAC may be having a flood of calls and not enough workers to handle that amount of call traffic. I still believe that it was EXTREMELY difficult to get in contact with my loan officer. I had no email address I could send to, no chat room and of course the call queue. I believe if a chatroom or email address option was available, the loan officer would be able to multi-task by answering quick direct questions, which would in turn reduce the number of calls coming in.
The PennyMac team was very easy to work with throughout this process. I would absolutely use them again for any future refi or loan needs. Thanks!
Ted Colburn did a great job getting everything established and the closing was seamless.
Good process
At times the process was very slow and we were asked to resubmit documents we had already submit to the MAC team. Thank you for your support.
Very difficult to get in touch with my representative. Final disclosure did not match the closing documents, which still hasn't been addressed despite multiple requests for explanation. A new final disclosure was sent to me days after closing. I was then told my closing docs were wrong and a new closing had to be scheduled for the next Monday. Then I got a voicemail over the weekend telling me nevermind , everything was ok and then I got a call from a very confused notary Monday afternoon
Not only was the process to refinancing our home simple and fast, but our M.A.C. Team was amazing! They broke everything down to the point that I didn’t have any question through the whole process. They all had wonderful personalties that made this experience awesome! Thank you!
None
Survey complete
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.