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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication can be greatly improved upon. There were several times where I was told to expect a call and never received one. There was also an occasion when I was looking for an answer to a question I had and was told that only one person could help me with that question, which was fine, and that she would call me back later in the day. I had to call back three times over the course of a week before she finally talked to me. Little things like that were very irritating.
Ms. Cordero communicated with me often and returned phone calls promptly. She is very professional.
All the people that I talked to were very helpful and knowledgeable very professional
I was told my new mortgage payment, I asked if insurance and taxes were included i was told yes. Later to be told it was a mistake. I was told I had money coming back and closing cost only $89 but it ended up being over $1500 also instead of mortgage payment being $950 its more $1191. I was very unhappy about that.
Penny Mac has been our lender for 6 years now and we've been very satisfied with the service and help we've recieved.
Outstanding service!
Pennymac is no 1 refinance lender. I love the way treats customers. Fast service and quick response.
Excellent experience with everyone at Pennymac. I felt the information provided was easy to understand and my questions answered promptly. I was concerned how Covid-19 might affect the process but your technology made it easy to move the process along. The m.a.c team emails kept me informed of every step. You have experienced people and great customer service. Thank you to all the team members who worked on my refinancing loan.
My experience was very good very very good. That was my first time applying for a refinance I was a little bit nervous but once I spoke to the lPerson who took my application and she explained everything to me I became a little bit calm. Then when Yvonne called me and explain more it was fine. Iwould like to say thank you to you Penny Mac Yvonne for walking me through the whole process and I appreciate your business very very much thank you again
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.