This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank You PennyMac.
Communication. There was limited communication after the initial application. The issues only came at the end. I was never provided with a Loan Disclosure form to give final numbers. I was told two different "cash to close" numbers and when the notary FINALLY showed up at my home at 11pm, the number was different again. Again, i had no Loan Disclosure form to show the notary the inconsistencies in the numbers. Also, the closing was scheduled a week earlier and the notary no call/no showed.
Fast and accurate service
Communication lines got crossed a few times. Overall the process was fairly painless
Linda Frazier made the process smooth. This was as painless as a refi could be.
FAST, EASY, FRIENDLY and ACCURATE! THANK YOU PENNY MAC!
The process took 3 times longer than expected. My closing date was rescheduled 3 times due to improper closing process by PennyMac not in accordance with my state law. Until the last few weeks every time I called to follow up I had to speak to multiple different people that knew nothing about my loan or the laws in my state. Communication between PennyMac and my closing attorney was poor, they would not respond to my closing attorney in a timely manner. They need to implement new processes.
Sarah was great! She answered all my questions and was always willing to go the extra mile to make sure I understood. She rates a 5 out of 5 in all categories. I would also like to recognize the initial loan processor Charles Shepherd who did a great job as well!
Speaking to Sarah was like speaking with a friend. She was very pleasant and made sure I understood the process and expectations. Solid representative of the company. Thanks Sarah!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.