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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great service!
Linda provided stellar service by consistently making contact with me to update me on the loan processing status, answer any questions that I had and just to remind me that she was nearby if anything came up that I needed answers for. Linda is my goto person at PM for anything in the future. Loved getting her calls and making her laugh or her making me laugh during the call. Just an absolute great asset, give her a raise!!!
updates with calls and or emails
No one on your team could or would accurately describe the closing costs or their nature, yet established a closing date after repeated requests. Due to the Covid -19 situation we were forced to adhere to this process, however will speak to numerous organizations in the future about your unjust handling of this process. Clearly an organization not catered towards their custoners.
Sarah and the rest of her team at PM were very friendly and helpful throughout the process. The only frustrating difficulty (that was thankfully resolved near the end of the process! : ) encountered was not being able to directly contact Sarah or other particular PM members by phone for info, or in response to questions. Thanks again for everything Sarah!
Mr. Morales did a great job so my ratings do not reflect his effort. Along the way my record was inadvertently cancelled--I had asked for clarification of numbers and the loan package was just cancelled. Thus my multiple attempts to make contact were unsuccessful as I now understand that once a record is cancelled, subsequent e-mail are auto-deleted. Made for frustrating process with multiple follow up calls to sort it out. Ultimately got it done but should not have been this complicated
The service was great. Explained in details and great customer service.
Communication!! We did not receive many emails or phone calls. Also there were fees that were involved that were not communicated with me until the evening before the notary was to come. We were told not to pay the mortgage but we’re to pay some strange fee, even the notary wasn’t sure about. Nobody could answer me as to what the fee was for. Finally paid the mortgage late because we weren’t receiving any communication from your staff. So after paying the mortgage and zero communication our loan
Time frame was accurate. My agent was knowledgeable. everything went well. Thank you Penny-mac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.