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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Job!
Pennymac is highly recommended for home buyers. Great interests rates, and very friendly, and highly knowledgeable staff. They made me feel like family. 5 stars
Hermès was inaccessible almost every time I called. He requested documentation and signatures on two separate occasions that had already been submitted because he did not look over our account before emailing. He failed to return my call as he promised to provide an update. His emails contained multiple spelling, punctuation and grammatical errors. I had requested that our loan be transferred to a different officer as Hermès did not fulfill our expectations or provide good customer service.
Delays in expected closing were not perpetrated by PennyMac or their affiliates they were entirely of my own doing, difficulties in locating a place to complete the signing during the pandemic. If I may suggest, I found a company "Regus" (https://www.regus.com/) which rents office space for a nominal fee per hour (my experience was less that $30.00), I mention this in case others run into situations where an appropriate space is needed for document signing, a good alternative to restaurants etc
Sarahi Guevara and her TEAM were AWESOME! EVERYTHING WAS DONE HAS PLAN. SARAHI RETURNED MY CALLS IN A TIMELY FASHION. AND SHE ANSWERED ALL OF QUESTIONS. MR. PENISON WAS GREAT AS WELL SARAHI GUEVARA, IS A PROFESSIONAL ASSET TO HIS COMPANY 👍😀
Fast and easy l didn’t have to do anything. Doing the closing at is convenient.
When the first set of closing docs was presented it had errors. I sent an email back which was never responded to. So i called in numerous times to try to get this cleared up. It took 4+ calls to get straightened out. And each time I was told the docs would be updated right away and I would get a new email to esign them. That didn't happen as described. Which took more times I had to call in. It was a bit stressful to say the least.
This was by far the worst financial transaction I have ever completed. I applied for a refinance and it was approved. I closed after a month and a half.After closing I could not get a clear understanding of why I needed to close again about 20 days later. I was told I needed to close again and that a notary would show up on a Monday. The Notary did not show. I called and was told that the Notary will show up on Wednesday. Then Notary did not show on Wed. The finally showed up late Friday night.
It was difficult to get in touch with representatives that were familiar with my loan by phone and email. Poor communication between the loan officer and the processing agent as the questions I had regarding discrepancies required the processing agent to get in touch with the loan officer. As per the processing agent, loan officer was supposed to explain discrepancies in the closing disclosure but never attempted to get in touch with me. Questions left unanswered at closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.