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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great Job!
Pennymac is highly recommended for home buyers. Great interests rates, and very friendly, and highly knowledgeable staff. They made me feel like family. 5 stars
Hermès was inaccessible almost every time I called. He requested documentation and signatures on two separate occasions that had already been submitted because he did not look over our account before emailing. He failed to return my call as he promised to provide an update. His emails contained multiple spelling, punctuation and grammatical errors. I had requested that our loan be transferred to a different officer as Hermès did not fulfill our expectations or provide good customer service.
Delays in expected closing were not perpetrated by PennyMac or their affiliates they were entirely of my own doing, difficulties in locating a place to complete the signing during the pandemic. If I may suggest, I found a company "Regus" (https://www.regus.com/) which rents office space for a nominal fee per hour (my experience was less that $30.00), I mention this in case others run into situations where an appropriate space is needed for document signing, a good alternative to restaurants etc
Good experience except for delays in closing due to virus.
When the first set of closing docs was presented it had errors. I sent an email back which was never responded to. So i called in numerous times to try to get this cleared up. It took 4+ calls to get straightened out. And each time I was told the docs would be updated right away and I would get a new email to esign them. That didn't happen as described. Which took more times I had to call in. It was a bit stressful to say the least.
I found the Pennymac mortgage associates to be very knowledgeable, courteous and helpful. I felt very comfortable with my Pennymac team throughout the mortgage refinance process of loan application, documents submission and loan closing. I would easily recommend Pennymac to my friends and family.
Easy process from start to finish
The initial person that took on my case would never get back to me or say he would call and not call. I called in and requested someone else (Debra) who was the only good. After initial work, never got a call, I got multiple changes in contacts, I received an email that said I would receive a call about my closing on the 11th, never happened, It took 8 days after trying to reach out to finally get someone to call me less than 24 hours before signing, figures were wrong too.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.