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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They offer me a great interest rate and closing fast.
very friendly and helpful answered all your questions
Amazing service and professionalism!
Mr. Morales did a great job so my ratings do not reflect his effort. Along the way my record was inadvertently cancelled--I had asked for clarification of numbers and the loan package was just cancelled. Thus my multiple attempts to make contact were unsuccessful as I now understand that once a record is cancelled, subsequent e-mail are auto-deleted. Made for frustrating process with multiple follow up calls to sort it out. Ultimately got it done but should not have been this complicated
The service was great. Explained in details and great customer service.
Communication!! We did not receive many emails or phone calls. Also there were fees that were involved that were not communicated with me until the evening before the notary was to come. We were told not to pay the mortgage but we’re to pay some strange fee, even the notary wasn’t sure about. Nobody could answer me as to what the fee was for. Finally paid the mortgage late because we weren’t receiving any communication from your staff. So after paying the mortgage and zero communication our loan
We already had a loan with PennyMac and only wanted to reduce rate and refi with some equity payout. Despite the Covid 19 issues and everyone working from home, the entire process was easy through email, and rates were very competitive, more so than most other institutions. We closed on Friday and were funded on Tuesday.
no real communication from anyone but the first guy that called us
Ivonne was always polite, professional, and knowledgeable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.