PENNYMAC

Carol D. 

on Birdeye

4 years ago

I don’t know if it was because of Covid but it was very hard to get a hold of someone when I needed to. And I kept bringing up an issue and it took a while before it was taken care of. I would also get phone calls while I was at work after requesting to not get phone calls while I was at work. All in all things went well it just took a lot longer than I had expected. Along the way I felt like I was getting different information from different people. 

LASHEENA S. 

on Birdeye

4 years ago

This was by far the worst financial transaction I have ever completed. I applied for a refinance and it was approved. I closed after a month and a half.After closing I could not get a clear understanding of why I needed to close again about 20 days later. I was told I needed to close again and that a notary would show up on a Monday. The Notary did not show. I called and was told that the Notary will show up on Wednesday. Then Notary did not show on Wed. The finally showed up late Friday night. 

BRIAN VANDEN B. 

on Birdeye

4 years ago

It was difficult to get in touch with representatives that were familiar with my loan by phone and email. Poor communication between the loan officer and the processing agent as the questions I had regarding discrepancies required the processing agent to get in touch with the loan officer. As per the processing agent, loan officer was supposed to explain discrepancies in the closing disclosure but never attempted to get in touch with me. Questions left unanswered at closing. 

SANDRA C. 

on Birdeye

4 years ago

I began the process in March of 2020. I did not close till until the middle of June. The same documents were requested over and over. I had to keep calling to find out out the progress and to see if I had to make my monthly payment. Then, right before closing, I was told I needed $2996.( When we started the process, I was told I would not need any money to close.) I would shop around for other companies before using PennyMac again. 

Brian S. 

on Birdeye

4 years ago

This was literally the worst experience I’ve ever had with an organization like this. It took two or three weeks to get my initial question answered from Brandon Locke. I literally had to beg on an email for him to call me back. Then on the day of closing I had money due at closing which Brandon said I would not. I called probably 10 times in 24 hours and NEVER heard back from him. I requested a manager to call back which Clark Smith. Brandon and his manager NEVER actually called back. Horrible 

MATTHEW G. 

on Birdeye

4 years ago

Easy refinance, a few documents and we were done. 

David Law S. 

on Birdeye

4 years ago

Great communication and service. Quick responses. 

David F. 

on Birdeye

4 years ago

Fast, friendly, clear instructions. First time electronic loan application process. They made it really easy. 

Graham R. 

on Birdeye

4 years ago

Between Loan officers Linda Frazer and Billy Manapat you couldn't ask for a better 2 employees. Both Linda and Billy led me through the loan process Refi with great communication, great knowledge of all aspects of the loan and both were on top of the loan from the start to the end of the loan. I couldn't ask for any better Penny Mac employees ( Loan Officer's) to handle my loan and I opinion are a great asset to Penny Mac