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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I don’t know if it was because of Covid but it was very hard to get a hold of someone when I needed to. And I kept bringing up an issue and it took a while before it was taken care of. I would also get phone calls while I was at work after requesting to not get phone calls while I was at work. All in all things went well it just took a lot longer than I had expected. Along the way I felt like I was getting different information from different people.
I found the Pennymac mortgage associates to be very knowledgeable, courteous and helpful. I felt very comfortable with my Pennymac team throughout the mortgage refinance process of loan application, documents submission and loan closing. I would easily recommend Pennymac to my friends and family.
Easy process from start to finish
The initial person that took on my case would never get back to me or say he would call and not call. I called in and requested someone else (Debra) who was the only good. After initial work, never got a call, I got multiple changes in contacts, I received an email that said I would receive a call about my closing on the 11th, never happened, It took 8 days after trying to reach out to finally get someone to call me less than 24 hours before signing, figures were wrong too.
I began the process in March of 2020. I did not close till until the middle of June. The same documents were requested over and over. I had to keep calling to find out out the progress and to see if I had to make my monthly payment. Then, right before closing, I was told I needed $2996.( When we started the process, I was told I would not need any money to close.) I would shop around for other companies before using PennyMac again.
This was literally the worst experience I’ve ever had with an organization like this. It took two or three weeks to get my initial question answered from Brandon Locke. I literally had to beg on an email for him to call me back. Then on the day of closing I had money due at closing which Brandon said I would not. I called probably 10 times in 24 hours and NEVER heard back from him. I requested a manager to call back which Clark Smith. Brandon and his manager NEVER actually called back. Horrible
Easy refinance, a few documents and we were done.
Great communication and service. Quick responses.
Between Loan officers Linda Frazer and Billy Manapat you couldn't ask for a better 2 employees. Both Linda and Billy led me through the loan process Refi with great communication, great knowledge of all aspects of the loan and both were on top of the loan from the start to the end of the loan. I couldn't ask for any better Penny Mac employees ( Loan Officer's) to handle my loan and I opinion are a great asset to Penny Mac
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.