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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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Carlos J.'s profile image
Carlos J. 
on Birdeye

4 years ago

Great customer service, all information was accurate and awesome communication. Overall it was a easy, fast and smooth process. 

Luke F.'s profile image
Luke F. 
on Birdeye

4 years ago

Excellent communication and service. A very easy process. 

Jacob M.'s profile image
Jacob M. 
on Birdeye

4 years ago

They did a great job on my loan. Second loan I've had with penny mac 

DAVID L.'s profile image
DAVID L. 
on Birdeye

4 years ago

All did as expected 

LAWRENCE M.'s profile image
LAWRENCE M. 
on Birdeye

4 years ago

Linda Frazier did a fantastic job working with me during my refinancing process. I greatly appreciate her professional service and very pleasant attitude. Thanks 

CINDY L.'s profile image
CINDY L. 
on Birdeye

4 years ago

The process was quick and painless. All items were clearly explained. 

Michael C.'s profile image
Michael C. 
on Birdeye

4 years ago

I never spoke to Jennifer once. There is no direct number to your loan specialist. You call and she was never available so someone else helped me. No one ever communicated to me other than through email. I had to call to find out what was taking so long three different times. The closing documents at the final signing were different than what I had e-signed. But it was in my favor so I guess I really don't care. Customer service was obviously not a high priority. 

GERALD B.'s profile image
GERALD B. 
on Birdeye

4 years ago

It went smoothly and without having to provide a mountain of paperwork for this refi. I was informed every week as to the status of the process. I am very satisfied. Thanks Pennymac. Judy 

JOSE V.'s profile image
JOSE V. 
on Birdeye

4 years ago

All went well and all expectations were met will definately use you again 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.