PENNYMAC

RODRIGO V. 

on Birdeye

6 years ago

We had to call for updates all of the time versus a proactive call from PennyMac. The closing documents were not accurate and needed to be corrected. The process took much longer than we were told. Communication was the biggest challenge and not sure if that is because of COVID19. There was also no communication on the day of close that the loan was funded etc. All we got was a response to my email stating that you were closed for the juneteenth holiday. 

JOSEPH V. 

on Birdeye

6 years ago

Great job! 

JAMES Y. 

on Birdeye

6 years ago

Initial closing amount was a lot higher until, I received another much lower offer, which was matched by PennyMac 

Jacob M. 

on Birdeye

6 years ago

They did a great job on my loan. Second loan I've had with penny mac 

DAVID L. 

on Birdeye

6 years ago

All did as expected 

LAWRENCE M. 

on Birdeye

6 years ago

Linda Frazier did a fantastic job working with me during my refinancing process. I greatly appreciate her professional service and very pleasant attitude. Thanks 

CINDY L. 

on Birdeye

6 years ago

The process was quick and painless. All items were clearly explained. 

Michael C. 

on Birdeye

6 years ago

I never spoke to Jennifer once. There is no direct number to your loan specialist. You call and she was never available so someone else helped me. No one ever communicated to me other than through email. I had to call to find out what was taking so long three different times. The closing documents at the final signing were different than what I had e-signed. But it was in my favor so I guess I really don't care. Customer service was obviously not a high priority. 

JOSE V. 

on Birdeye

6 years ago

All went well and all expectations were met will definately use you again