PENNYMAC

Victor L. 

on Birdeye

6 years ago

Overall, the service from start to finish was a pleasant experience. The PennyMac team made it easy to start the process and everyone we worked with was very helpful. Although, there were few times that things kept changing unexpectedly we are very happy we chose PennyMac to complete our cash out refinance. 

FRANK Mathey I. 

on Birdeye

6 years ago

Thank you 

Carl Holcombe J. 

on Birdeye

6 years ago

Everyone took there time with us and made sure we understood every step of the process 

MICHAEL W. 

on Birdeye

6 years ago

I was never contacted once, even when documents were needed. I never recieved ab email for them either. I had to call every other day to check status myself and to schedule closing. Huge lack of communication. 

Betsy R. 

on Birdeye

6 years ago

With the rate environment, the volumes of loans were higher so the process to close took longer. But overall the penny Mac experience was good. The portal was easy to use and the PennyMac loan team were helpful and responsive. 

PAUL K. 

on Birdeye

6 years ago

It was great working with PennyMac. 

Stephen Y. 

on Birdeye

6 years ago

Poor planning and misinformation about the closing process almost lead us to having to delay our signing. We had to escalate to a manager to get situation resolved. In addition our initial closing disclosure paperwork was incorrect. Really felt like we were working with a fresh, inexperienced team. Not thrilled with how PennyMac determined the value of our home in the process. Please contact me for additional information. 

ARLENE O. 

on Birdeye

6 years ago

Had a pleasant experience! Deny was prompt and my refinance went smooth. Thank you so much! 

JUAN A. 

on Birdeye

6 years ago

Friendly informative employees