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PENNYMAC

4.5

About this business

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,386 reviews
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Ronald V.'s profile image
Ronald V. 
6 years ago

I think i was lied to about the rate I was eligible for. I guess trustworthiness is a metric you should survey for, bc I don't feel how the calculations for rates and fees were transparently derived, but I'm too busy to fight. I think those numbers are mostly arbitrary and can change on the whim of the person putting them together. 

Betsy R.'s profile image
Betsy R. 
6 years ago

With the rate environment, the volumes of loans were higher so the process to close took longer. But overall the penny Mac experience was good. The portal was easy to use and the PennyMac loan team were helpful and responsive. 

PAUL K.'s profile image
PAUL K. 
6 years ago

It was great working with PennyMac. 

Stephen Y.'s profile image
Stephen Y. 
6 years ago

Poor planning and misinformation about the closing process almost lead us to having to delay our signing. We had to escalate to a manager to get situation resolved. In addition our initial closing disclosure paperwork was incorrect. Really felt like we were working with a fresh, inexperienced team. Not thrilled with how PennyMac determined the value of our home in the process. Please contact me for additional information. 

TODD R.'s profile image
TODD R. 
6 years ago

The refinancing process with PennyMac went very smoothly. I definitely recommend them! 

Michael M.'s profile image
Michael M. 
6 years ago

Fantastic 

CHRISTOPHER B.'s profile image
CHRISTOPHER B. 
6 years ago

It was easy and fast. 

TROY E.'s profile image
TROY E. 
6 years ago

Good experience. 

WILL G.'s profile image
WILL G. 
6 years ago

Everyone I dealt with were very professional & answered any questions I had. The process was very fast & efficient. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,386 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.