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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone took there time with us and made sure we understood every step of the process
I was never contacted once, even when documents were needed. I never recieved ab email for them either. I had to call every other day to check status myself and to schedule closing. Huge lack of communication.
I think i was lied to about the rate I was eligible for. I guess trustworthiness is a metric you should survey for, bc I don't feel how the calculations for rates and fees were transparently derived, but I'm too busy to fight. I think those numbers are mostly arbitrary and can change on the whim of the person putting them together.
With the rate environment, the volumes of loans were higher so the process to close took longer. But overall the penny Mac experience was good. The portal was easy to use and the PennyMac loan team were helpful and responsive.
Working with penny mac was fantastic
Had a pleasant experience! Deny was prompt and my refinance went smooth. Thank you so much!
It was easy and fast.
Timely responses from Hermes.
Communication was horrible. I was told everything would be finished in a day or two multiple times and it took over a month. Also never received a call when things were delayed, I was always the one calling to get an update.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,388 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.