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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service and fast
Quick and easy to work with.
Very easy process from filing application online to one on one customer service guidance. My PennyMac team were very professional from start to finish. They explained everything in great detail and I was fortunate enough to have a great experience during the refinance process. I highly recommend PennyMac to those looking to refinance.
From the start of my refinancing journey, Clyde Anderson made it an easy process. Then Linda Frazier took over after the application and processed the loan in a matter of weeks, way faster then 3 other competing companies I had been working with prior to Penny Mac. The only hiccup along the way was at closing. I was supposed to close at noon on 26 May 2020 but the process did t come to happen til late that night due to some communication problems between Penny Mac and the title company.
Not able to reach officer working on my loan, Many different eyes were working and updates were not properly transmitted, Portal loses uploads.
Communication is key, I had to call and email several times to get an update, even when I was told I would get a return call I never did. Rates are great but the service was not. This is my second re-fi with them, I thought the first time was a fluke that I got bad service but I was wrong this is just how they work.
Sarkis and Zandy were very professional and answered questions in a timely manner!!
It was nice working with Penny Mac refinance team! They provided a proficient and reliable service!
Everything was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.