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251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Great service and fast
Quick and easy to work with.
Very easy process from filing application online to one on one customer service guidance. My PennyMac team were very professional from start to finish. They explained everything in great detail and I was fortunate enough to have a great experience during the refinance process. I highly recommend PennyMac to those looking to refinance.
Darnisha and everyone were pleasant professional and competent.
Richard was on top of things and was a great communicator.
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Not able to reach officer working on my loan, Many different eyes were working and updates were not properly transmitted, Portal loses uploads.
Communication is key, I had to call and email several times to get an update, even when I was told I would get a return call I never did. Rates are great but the service was not. This is my second re-fi with them, I thought the first time was a fluke that I got bad service but I was wrong this is just how they work.
Communication and service was outstanding!
PENNYMAC has a 4.5 star rating with 3,385 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.