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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan Officer told me I would be able to close 1 May, we closed 29 May 2020. I asked him a question via secure message/reply, he never responded. I asked about a lenders credit since he told me there would be no additional closing cost then when it was almost time to close there was $2000+ cost. He immediately dismissed my request. At that point I knew he didn't have my best interest he was working for his paycheck. THEN, we had a $13. cash to close. My wife is the reason we didn't walk.
Our experience with PennyMac for our Refi went so smooth, from the time of first call requesting information to the signatures at the end. Everyone we spoke with was knowledgeable and friendly, all the processes were clear, and the online portals were easy to use. Even during these busy times and with COVID-19 issues, we were still able to close on time. I would use PennyMac again in the future and recommend them highly.
It was a very good process and very clear about documents everything was excellent, Thank you for your service
The process was easy and hassle free. the team was very personable and caring. the closing was delayed by a few days because my name was misspelled but it still worked out fine. i was a little disappointed with the rate I got because rates dropped more than 25bps while aí was waiting to close and I asked if we could reajuste the rate but there was no response. overall a great process.
Poor communication between notary/closing company and PennyMac Poor communication between notary/closing company and client (me) Poor communication between PennyMac and client on closing date..which change due to multiple signings Failure to tell client what paperwork needed signing the second time around Failure to tell client that the power of attorney had to be a certain way, causing multiple power of attorney's created. Failure to communicate with clients spouse once phone number was shared
From the start of my refinancing journey, Clyde Anderson made it an easy process. Then Linda Frazier took over after the application and processed the loan in a matter of weeks, way faster then 3 other competing companies I had been working with prior to Penny Mac. The only hiccup along the way was at closing. I was supposed to close at noon on 26 May 2020 but the process did t come to happen til late that night due to some communication problems between Penny Mac and the title company.
Sarkis and Zandy were very professional and answered questions in a timely manner!!
It was nice working with Penny Mac refinance team! They provided a proficient and reliable service!
Everything was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.