This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clear and consistent communication, always letting me know the current status and what was coming up. I wasn't surprised by anything, everything was following a set schedule baseline, very appropriate and on-time. Maintain these high standards for customer service!
Loan Officer told me I would be able to close 1 May, we closed 29 May 2020. I asked him a question via secure message/reply, he never responded. I asked about a lenders credit since he told me there would be no additional closing cost then when it was almost time to close there was $2000+ cost. He immediately dismissed my request. At that point I knew he didn't have my best interest he was working for his paycheck. THEN, we had a $13. cash to close. My wife is the reason we didn't walk.
Our experience with PennyMac for our Refi went so smooth, from the time of first call requesting information to the signatures at the end. Everyone we spoke with was knowledgeable and friendly, all the processes were clear, and the online portals were easy to use. Even during these busy times and with COVID-19 issues, we were still able to close on time. I would use PennyMac again in the future and recommend them highly.
It was a very good process and very clear about documents everything was excellent, Thank you for your service
The process was easy and hassle free. the team was very personable and caring. the closing was delayed by a few days because my name was misspelled but it still worked out fine. i was a little disappointed with the rate I got because rates dropped more than 25bps while aí was waiting to close and I asked if we could reajuste the rate but there was no response. overall a great process.
Poor communication between notary/closing company and PennyMac Poor communication between notary/closing company and client (me) Poor communication between PennyMac and client on closing date..which change due to multiple signings Failure to tell client what paperwork needed signing the second time around Failure to tell client that the power of attorney had to be a certain way, causing multiple power of attorney's created. Failure to communicate with clients spouse once phone number was shared
Great service and fast
Quick and easy to work with.
Very easy process from filing application online to one on one customer service guidance. My PennyMac team were very professional from start to finish. They explained everything in great detail and I was fortunate enough to have a great experience during the refinance process. I highly recommend PennyMac to those looking to refinance.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,385 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.