PENNYMAC

TONI D. 

on Birdeye

5 years ago

Just checking with your own people to get documents already sent. When requesting documents be accurate and clear as to what was needed and respond accurately when contacted by phone. You returning phone calls,not someone else. When it’s a refinance with the same company several documents were in your system but you didn’t bother to look. Doing refinance thru the computer will never again be done by me. 

ELPIDIO R. 

on Birdeye

5 years ago

My Loan Officer is very knowledgeable and very prompt in answering all the questions that I had. I would like to take this opportunity to thank the M.A.C. team for helping me undergo on this refinancing process especially to Sarah Guevara. 

JOHN L. 

on Birdeye

5 years ago

Yvonne was just very helpful. 

Graham F. 

on Birdeye

5 years ago

Your representatives need to have better communication with your customers. 

NORMAN L. 

on Birdeye

5 years ago

Since my original mortgage was with pennymac It was very easy to close. I was offered a slightly better rate by other companies, however, I didn't want to start submitting documents to them. You had all the information on hand and expedited the loan. Every one I dealt with was very friendly and professional. 

LaTonya E. 

on Birdeye

5 years ago

Awesome experience. 

STACEY L. 

on Birdeye

5 years ago

Convenient and all employees I dealt with were courteous and responsive. Also, the document and signing process was smooth. Ty our notary was great too. The process was slower than expected but I believe that was because of the volume of loan activity right now. Overall we’re happy with the outcome. 

GREGORY P. 

on Birdeye

5 years ago

Excellent service. 

STEPHEN G. 

on Birdeye

5 years ago

Clear and consistent communication, always letting me know the current status and what was coming up. I wasn't surprised by anything, everything was following a set schedule baseline, very appropriate and on-time. Maintain these high standards for customer service!