PENNYMAC

Mary M. 

on Birdeye

6 years ago

What I appreciated was that each loan associate I worked with was a specialist in each phase of the loan process. I was also treated with respect and was never made to feel like just “another applicant”. 

ANDRE D. 

on Birdeye

6 years ago

The process was easy 

MICHAEL R. 

on Birdeye

6 years ago

The entire process seemed to drag on with request for the same documents several times over. The initial quote was not the same as final closing. You can do better. However for the past two years of servicing, I am 100% satisfied. 

RICKIE D. 

on Birdeye

6 years ago

The entire process went quickly and easily. We were kept informed through the whole process. 

Edgar Fisher J. 

on Birdeye

6 years ago

We got great advice on the right type of refi for our situation. And the closing date was sooner than we had anticipated. Thank you PennyMac team. 

BILLY C. 

on Birdeye

6 years ago

The man who helped me was very helpful. I am in my 80's and not so good on technology. He walked me through the process. Could not have done it without his help. 

MAXIMINO SABADO J. 

on Birdeye

6 years ago

I have made several attempts via email to Ms. FRAZIER requesting her confirmation that with the re-finance, I will not be paying (2) months mortgage. Instead of emailing me back, she calls me on my cell phone, and on both times she called, I returned her call. At one she left a message and rudely stated, "I am returning a call for Max, and this is the second time"! I cannot understand why Ms. FRAZIER did not email me reference my skip payments for (2) months. I just wanted her to confirm. 

MIGUEL Canizares C. 

on Birdeye

6 years ago

Excellent customer service! 

Jahanara J. 

on Birdeye

6 years ago

Explained the process step by step.