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PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent customer service!
Explained the process step by step.
Ivonne was great! When I felt concerned about having a stranger in my home during all this health crisis, she was a great fiduciary. And communicated to the notary my health and safety concerns.
I had a great first time home loan experience. I would highly recommend working with Daniel Vera and Martha Masuda!
It took multiple times with several different agents over weeks to get to speak to a supervisor over what the closing issues were.. And after speaking with a supervisor problem was resolved the next day. Was told on multiple occasions I could not be transferred to a supervisor. And this was after 60 day of the refinance process before I asked.
Better Communication, I brought more money to closing than I needed because of lack of communication.
Pennymac took a long time to close, and the rate went down, yet getting the lower rate was not an option like other lenders such as Loan Depot and Common Wealth. I chose PennyMac because you are my current lender and I have no problems and want yo build a good long term relationship if possible. At the end the refinance was completed in approximately 2 months.
Each PennyMac representative we spoke to was friendly and informative. It did take a little longer to close than we had been told - but I am sure that is due to closures and working from home due to COVID-19. Despite that, it was a great experience working with PennyMac! Everything ran smoothly and professionally. Thank you!!
The communication and process experience I had through PennyMac was excellent. The only issue we had was with a subcontractor filing the appraisal and once it was brought up PennyMac sent another appraiser and everything got back on track. We had good experience with PennyMac with our original home loan and therefore decided to use them on our refinance, as well.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,399 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.