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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,399 reviews
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ROGER M.'s profile image
ROGER M. 
on Birdeye

4 years ago

A very simple and expeditious process. Well done !!! 

Mitchell P.'s profile image
Mitchell P. 
on Birdeye

4 years ago

Better communication with regards to documentation. It is unpleasant to continually load the same documents more than once. 

Phillip S.'s profile image
Phillip S. 
on Birdeye

4 years ago

Process was quick and straightforward. 

KERRY G.'s profile image
KERRY G. 
on Birdeye

4 years ago

Clear communication from beginning to end; easy documentation requirements; prompt closing. 

DAVID S.'s profile image
DAVID S. 
on Birdeye

4 years ago

Everything happened quicker then expected and when I had concerns about the payment or rate the Pennymac team worked hard to get me the answers my wife and I had 

Paula E.'s profile image
Paula E. 
on Birdeye

4 years ago

They all deserve a raise 

ALFRED LACOUNT J.'s profile image
ALFRED LACOUNT J. 
on Birdeye

4 years ago

The lack of communication after the the loan application until closing was not acceptable. There was never a phone. All to review what was needed and to finalize rate, pmts, term, Down pmt etc before closing everything was electronic and not easy to understand . I don’t even Know if the discounts were applied since we are existing customers ... even our payoff info and escrow refund was mailed to our old address I had to ge get it... pretty sad. 

NEAL F.'s profile image
NEAL F. 
on Birdeye

4 years ago

lkhjlokjlkjlkj 

Ernest G.'s profile image
Ernest G. 
on Birdeye

4 years ago

Great Retention Program. Good customer for a difficult time going on. They found a way to get it done! A+ 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,399 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.