This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Pasadena, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
251 S. Lake Blvd., Ste. 500, 510, 600, Pasadena, CA, 91101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast, friendly and knowledgeable staff through the whole process
While going thru the loan application it was not clear to me that there would be two people to work on my loan,some one taking the application and a loan processor. So when I had questions l had a hard time reaching the person who took the application he never said l could speak to the loan processor. I was supposed to have two months before making my first payment and in my closing on the 13'th my paperwork only gives me one month delay because l had already sent in a payment in the confusion
two different agents saying different things one not knowing about the loan tried calling but couldn't get that person on the phone and their secretary said that she will answer my problem didn't get a call back until end of loan and then still wrong information so she had to contact original person who I talked with in the beginning and then he called me back with the correct answer.
The agents I worked with were excellent and willing to work with you.
.
Martha Masuda was not pleasant to work with at all. I was almost exclusively assisted by Dennis Wang who was absolutely Phenomenal!!! He went above and beyond to take care of everything for me. This review is for his hard work not hers. She had a bad attitude and I would never want to work with her again.
Simple, fast and efficient. the response time for inquiries can be improved but the current circumstances might play a factor on this. overall a great experience.
Dennis Wang was a lifesaver!!! He was great to work with!
My experience from the start was exceptional and I remember creating my application online, which was easy and simple and getting a call the next from Abigail Wilson the next day. I will never forget when she told me she can beat any other bank’s interest and APR rate. Which she did! Abigail then sent my document to Martha Masuda who she was working alongside. She never hesitated to help me with any question and documents I didn’t understand. She was patient from beginning till the end.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,386 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.