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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac is the absolute worst. I have bought 3 houses with 3 different mortgage companies and I have NEVER worked with a company as incompetent as PennyMac. Due to assuming a loan I had to work with PennyMac through their assumption dept. The experience started off with receiving an email from their loan processor that would be collecting all needed information and processing the loan assumption. I was informed that this process would take approximately 60 days. After 45 days of hearing nothing, despite multiple emails and ... read more
Business response:
Hi Corey - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Something else.
Ammie was consistently courteous and clear on what the process and steps were for me to follow through. She was great at clarifying any questions I had along the way. She kept in touch with me all along to keep the process moving forward. Thank you!
My loan terms were not what I expected. , Something else.
Great Customer Service!
I still haven’t received my funds. I had to resubmit documents several times. The process was confusing.
The whole team was very helpful and took care of all my needs in a timely manner.
We had to submit multiple documents multiple times because Michael Kang did not provide them to the rest of the team. They also raised our rates several times before closing and no one could answer the questions we had regarding the increased rates.
I would just like to thank everyone who helped, especially Johnathan Garcia.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,953 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.