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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was very frustrating when my loan rep had to communicate with underwriting and the approval team. Seemed like there were a lot of meetings. My attorney and realtor were also commenting about how unusual and stressful that team was.
I had to deliver the same documents more than once without additional explanation. , It was difficult to understand where I was in the process or what was the next step.
Nancy held my hand from start to closing. I appreciate the consistent customer service.
I just want to share that both David Choi and Andy Garcia were wonderful.. they made me feel so comfortable when speaking with them. I was never intimidated by them. Great job Guys. It was great working with them, especially David Choi.
PennyMac calls every day with random offers, and each time I request to be taken off the call list, they still call with the exact offers. PLEASE STOP CALLING ME!!!!!!!
Business response:
Hi Riley - At Pennymac, providing our customers with an exceptional experience is our top priority. We would be happy to remove you off the list per your request. Can you please provide me with the official name on your loan, phone number and the state of the property, please? Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great
My first contact was with Ivan Crume, Who explained everything very well an professionally. Next, Ispoke with Nicole and then Barry, both of whom were very nice and helpful. Getting everything taken care of was very easy and straightforward.
Let customer know if loan got was actually funded the date they were given when the closing papers were signed.
James Wright was a pleasure to deal with. He really made an effort to keep me informed at every step. Great personality and communication skills!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,956 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.