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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great
NEVER I repeat NEVER use Penny Mac! I have been waiting over 90 days for the mto clear the buyers of my house. The have the money, the credit score and everything else but this company is using COVID, staffing and other resons to justify making me wait to move to ANOTHER STATE and take a NEW JOB. I am going to lose a job I have been working for fore years because are dragging their feet. Feel free to email me if you want to know more details. fffweekly@gmail.com I will be seeking legal action if I lose my job
Phone menu convoluted and designed to keep customer from reaching a representative. This is by design of Pennymac management to save labor cost to Pennymac and gives poor customer service when trying to reach a representative. Also, menu ask to enter last 4 digits of social security number which I did correctly 4 times and it told me the 4 digits were incorrect when I know they were correct.
Business response:
Hi David - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Ammie was excellent throughout my whole loan process, and Pennymac is fortunate to have her as a member of their team!!!
Very helpful
Great
Great
I’d give less if I could. DO NOT consider this lender! My family took advantage of their special forbearance program following Hurricane Ian as we were directly impacted in SWFL. At the end of our forbearance period, we agreed to the terms of a repayment program to bring the loan back current. What my assigned representative failed to mention at any point in any of our conversations was that by opting in to the repayment program, I would be reported to the credit bureaus as delinquent and my credit score went from excellent ... read more
Business response:
Hi Holly - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Amazing customer care.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,956 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.