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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Tyra was excellent to work with during my loan process. Very informative and communicative. I did have some issues with the portal, but once a phone call was made to technical support it was rectified. Time zones need to be considered during requests from lender to closing attorney and borrower to ensure timeliness of documents and information.
Eric Haywood and Nathan reidel made process easy,always notifying me of any new issues needing addressed. Second loan through penny Mac and would do it again
Hilda and Ishan were both fantastic and easy to work with. Both of them were very responsive to my requests and always got back to me very promptly. Will definitely get back with them for our next loan. Sincerely, Steve and Linda (Suzy)
Everyone was very professional, knowledgeable,and pleasant. It was a pleasure doing business with PennyMac. Thank you.
It was not difficult at all. It felt like a streamline process. The closing was great customer service was great we would definitely refer PennyMac to others.
My loan processor wasn’t positive, often threatened that my closing would be delayed due to inaccurate information she had, not organized, and on several occasions didn’t have the most updated information.
Rosario was great!
Great experience yet again, this is our second time using your company!
The team waited until the last couple of days to request proof of the earnest money which was deposited FIVE months prior. The team told us TWO days before the scheduled close that we needed to bump the close up ONE day because the appraisal was expiring. But prior to that checking in on a weekly basis was good. Checking someone's credit REDUCES one's credit score, so I wish that mortgage companies would NOT do that and then say that the score has decreased so the customer has to pay more. Also making promises that cannot be... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.