This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall the experience was great. Christopher was great, he left the company before my loan was finalized, so it was a bit confusing when it came to the final numbers and to get what he promised, Latrice was outstanding, picked up every call, emailed me back promptly, and was always there for me when I needed assistance. Thank you guys for all of you guys help.
The worst experience to date.
At times the process was frustrating but my team was very professional and extremely helpful in getting my loan through the hurdles. Always polite and excellent customer services skills when dealing with my frustrations. Kudos to everyone
You were great to me
First off let me say, I'm glad to be back home with Pennymac. This whole entire experience was new to me but my loan officer and team eased my anxiety and calmed my unknowns with their experience and knowledge in explaining and guiding step by step. I have the best team ever!!!
Excellent customer service thnx
I feel like extra fees were added on, when I was going over closing documents with the notary. She said additional appraisal fees. I wasn't told the appraisal was over what I paid, if I didn't need to get the loan and already pay the appraisal fee, I would have shopped around more for a better deal.
Apparently on new builds there is a 10 day wait period that y’all did not know about. This cost me money and time not in my house.
Outstanding service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,081 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.