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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was able to do everything very easily and quickly via uploading documents on the site. The only small hang up we had was the need for extra documentation to prove child support as part of my income. Otherwise everything flowed nicely and communication of expectations were very clear.
Thank you so much for making this experience, painless, easy and overall a great one. Keep up the good work. I will definitely recommend PennyMac to my friends. Thank you for everyone involved Lester Geovany Rodriguez
Shorter closing time frame
Edna was very efficient and gave a step by step of how the process was going to work. Followed up to make sure we understood what was sent to us. Enjoyed the experience.
Brianna Koke was an absolute pleasure to talk to. She was very kind and answered all of my somewhat silly questions. At the end of our conversation, she told me to call her anytime if I had any other questions. In today's world, you just do not receive that kind of customer service !! Your company is very lucky to have her !!!!!
Painless loan process!
Process was very smooth at the beginning. There were changes made to my loan that I had no knowledge of so that began to make the process challenging at the end. My closing date was changed unbeknownst to me. Employment verification was requested multiple times and different responses from different reps about the reasons for the change in the loan documents. After we smooth out all of the confusion we were able to close smoothly.
Communication
The whole process was smooth and flawless. The communication was great. The notifications that required our action was great and timely!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,025 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.