This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kaityln was great, Riham was horrid, she made our experience a nightmare.
5 stars for Barry Morrow
Andrew helped me out a lot with any questions I had.
It would have been better if I did not receive a passive aggressive email about a contract that had a typo that Grace was refusing to fix. In the email she said that the "best possible customer service" was to not fix 2 boxes that related to my agent on the closing disclosure. It would have taken no time at all to put the correct information in. Instead, I waited for 2 hours just to find out that she did not correct the issue. I wanted to respond with "sorry to make you do your job. I worked in Walmart for 3.5 years and coul... read more
1) Basically we needed to submit tons of documents and answered many questions. However, with PennyMac website, all were done in orderly fashion, i.e. all needed documents are posted well and the way to upload are arranged well. 2) If I have some questions then Eric or Eric's team was usually able to answer them, otherwise they will dispatch Eric and he will call me within 2 hours. 3) The hand-over from the Loan officer Jake Fillip to loan processing Eric Haywood was somewhat not smooth, it took 3 days from the hand-over da... read more
Anna Eng helped make the whole process run a lot smoother. We had a lot of hiccups through out the process of our loan and without Anna's help I feel like we would have had many more issues. Anna communicated with us throughout the span of our loan process and closing very well and made sure we were never left in the dark.
Great experience all around. There's been some technical issues with the portal but the MAC team had workarounds like email. Thanks!
Ammie was very helpful in answering my questions and very clear in her answers. I enjoyed working with her!
Positive attitude of the person I was working with. She was very patient & professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,087 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.