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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was able to do everything very easily and quickly via uploading documents on the site. The only small hang up we had was the need for extra documentation to prove child support as part of my income. Otherwise everything flowed nicely and communication of expectations were very clear.
Thank you so much for making this experience, painless, easy and overall a great one. Keep up the good work. I will definitely recommend PennyMac to my friends. Thank you for everyone involved Lester Geovany Rodriguez
Brianna Koke was an absolute pleasure to talk to. She was very kind and answered all of my somewhat silly questions. At the end of our conversation, she told me to call her anytime if I had any other questions. In today's world, you just do not receive that kind of customer service !! Your company is very lucky to have her !!!!!
Sandra worked with me on my purchase loan and my refinance loan. She went above and beyond the call of duty. She took time out to communicate and work in the other loan, though it wasn’t her job. I was frustrated with PennyMac, but not with Sandra. She was a great help and I appreciate her.
Process was very smooth at the beginning. There were changes made to my loan that I had no knowledge of so that began to make the process challenging at the end. My closing date was changed unbeknownst to me. Employment verification was requested multiple times and different responses from different reps about the reasons for the change in the loan documents. After we smooth out all of the confusion we were able to close smoothly.
Good, was able to communicate easily
Overall the experience was very pleasent and didn't take nearly as long as I thought it would have.
Although errors with PennyMac requesting documents repeatedly were not Paulett's fault. I still have concerns regarding this matter because it was time consuming.
The process was quick and efficient. I even closed earlier than anticipated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,500 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.