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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,961 reviews
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Herbert G.'s profile image
Herbert G. 
on Birdeye

2 years ago

I understand process should take about 30 days, mine took longer than that from what I was told was on your end and not mine. As for pay off’s, we’re inaccurate and know I have to pay the difference. If this would of been done more on time it would of been good. I’m just glad this process is over and I can move on. 

Dawn L.'s profile image
Dawn L. 
on Birdeye

2 years ago

Little confusion with some things but nothing major and worked out 

William E.'s profile image
William E. 
on Birdeye

2 years ago

We have had Penny Mac as our mortgage provider for years and they have never disappointed us with their knowledge and customer service clearly apparent with Andy and Danielle initially. We have had several mortgage lenders over the years but none better than Penny Mac which is why we went with them again to refinance instead of the many other companies trying to get our business. 

Ronald W.'s profile image
Ronald W. 
on Birdeye

2 years ago

It was easy. If I had questions, there was always someone to answer them. 

Thomas G.'s profile image
Thomas G. 
on Birdeye

2 years ago

Second loan with Penney Mac. Reliable. Our FICO IS 8. They could have acted more impressed. Gave us a hooray, wow or something. 😄 

Symantha M.'s profile image
Symantha M. 
on Birdeye

2 years ago

Perfect home buying experience! 

DANIEL S.'s profile image
DANIEL S. 
on Birdeye

2 years ago

Overall it was a good experience 

Francis G.'s profile image
Francis G. 
on Birdeye

2 years ago

Professional, easy to work with 

Adam R.'s profile image
Adam R. 
on Birdeye

2 years ago

If the original loan papers would have been correct instead of three iterations and the communication was a little better and the time it took to close was a little more timely. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,961 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.