This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took about 7 - 10 days longer than expected. Also, the preliminary value of my home was exploited which raised my expectations on the extra cash I would receive. After a true appraisal of almost $20k less, the amount I received was about $10k less than first expected. Overall though, the debts I wanted paid off were paid off and now I am debt free except for the mortgage. I am happy.
all good TY
5 stars for Barry Morrow
It would have been better if I did not receive a passive aggressive email about a contract that had a typo that Grace was refusing to fix. In the email she said that the "best possible customer service" was to not fix 2 boxes that related to my agent on the closing disclosure. It would have taken no time at all to put the correct information in. Instead, I waited for 2 hours just to find out that she did not correct the issue. I wanted to respond with "sorry to make you do your job. I worked in Walmart for 3.5 years and coul... read more
Pennymac's team gave great attention and detail to my needs and inquiries regarding the lending process.
Great experience all around. There's been some technical issues with the portal but the MAC team had workarounds like email. Thanks!
Everything was communicated effectively except for the second lien on my home due to a forbearance plan I was previously on. This late information severely hurt the cash amount I was expecting back.
Positive attitude of the person I was working with. She was very patient & professional.
Just great exceptional service which was delivered as promised. Definitely made my life better/comfortable in perusing life endeavors that awaits me. Thank you very much, Darryl
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,568 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.