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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very timely and accurate. Jocelyn very professional and knowledgeable.
Rashawna requested documents multiple times that were already submitted, she would call me multiple times asking about documents that were already submitted. I would inform her they were already submitted days before, then she would check and confirm they were submitted. Very unorganized.
Tyra, Paul and Sevak have been a great pleasure to work with. Very informative, detailed and understanding. The process had minor miscommunication between departments on the necessary documents. Personally I like to work with 1 person and sometimes you get multiple people where repeating information happened often. But all named above always responded rather quickly.
Communication regarding the payoff of my credit card balances was not clear. The way it was communicated to me made it seem that I was to pay the balances myself outside of the Closing Process. I repeated my understanding of the process back to multiple PennyMac representatives several times. However, it was not brought to my attention that it would be part of the Closing Process until AFTER I wired my cash to close amount to the title company and I had paid the credit card balances myself.
There was a mistake on nearly every step of the process. Tyra and Jessica were horrible at communicating and were not aware of the status of my loan any time I asked. Took the joy out of buying my first home.
The only communication I had was through the website. Every time I called I got a different person and a different answer to the same question.
We are pleased with our experience. Thank you so much Yester for guiding us through the process
Simple, precise and on time. Everything went as planned. Thank you.
It was all taken care of properly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,957 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.