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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Peter was awesome I have no complaints on his end. However, underwriting took forever. I feel they could've initially requested the tax returns and saved me time and aggravation as they had me obtain and send over a dozen pay stubs and W2s. It felt like they did not understand what it means to be a union worker. What's worse is we already had our mortgage with PennyMac so we thought it would be a smoother process.
Rosario needs to be more communicative, I had to repetitively call and ask for things to be done or checked.Her lack of knowledge and communication with her tean almost forced us out of escrow on day 24, yes i said DAY 24 OF ESCROW.She also likes to speak poorly of customers/clients when she thinks they can no longer hear her. She does not live up to the values of any lender or mortgage company. Also super hard to get ahold of and never "in the office".
Experience was over all great, communication between Depts. seemed slow or lacking at times, dates and dispersal procedures got changed around towards the end, but overall a otherwise great experience.
Paulette and the team were amazing in every way!
The process was very stressful, Darcel answered all of my questions and always got right back to me.
Good communication about the loan.
The level of responsiveness and ease of refinancing and processing the loan was very impressive. We are really glad we did it and used PennyMac and will certainly recommend it to others who may be considering a mortgage or refinancing of their home.
Jamie Wright was awesome throughout the entire process. We could not be happier with the service received. He understood all my questions and was very patient and professional.
Good communication and information provided through the process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.