PENNYMAC

Shaun H. 

on Birdeye

3 years ago

Clear communication and explanations. If there is a specific form that is needed, like the VA child care firm don’t tell us about it and not send it to us. That way when we google it, and fill it out and get told no that is the wrong one and have to do it again. Clear communication about closing cost, especially when we say we are paying off credit card debt and you talk to us about closing disclosures clearly define and mark it as such so we don’t look at an email and think holy crap how much do they want for closing…... read more

Jacquelyn W. 

on Birdeye

3 years ago

Good polite 

LARRY D. 

on Birdeye

3 years ago

Humble helpful attitude from everyone who was involved in process 

Jennifer W. 

on Birdeye

3 years ago

Excellent service! Communication was very effective! Never missed a beat when I had questions. They were very thorough with the process! 

Kelsey H. 

on Birdeye

3 years ago

Jamie was wonderful to work with. He communicated with us often and was prompt in responding to questions or requests. Overall, the loan process was pretty painless, and much simpler than I expected as a first-time homebuyer. 

Tanya E. 

on Birdeye

3 years ago

I really appreciate the time in explaining things I didn't quite understand and because of her help, things went so smoothly. Thank you! 

Christopher S. 

on Birdeye

3 years ago

Had a few hiccups , but its all good 

Benjamin R. 

on Birdeye

3 years ago

The process was fairly painless. The people I worked with were very friendly and courteous. They addressed all of my questions and may be feel like a valued customer. 

Lena B. 

on Birdeye

3 years ago

The whole loan process from start to finish was quick and the MAC team that worked with me on my loan were very professional and proficient, everything was explained and if I had questions, they were quick to answer, I would highly recommended this company and the team that helped me through closing.