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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone was knowledgeable and friendly and responded timely.
Nicely done
Grace did a decent job as our loan processor, but I feel that she was up against forces beyond her control. My issues come down to a number of points: 1. I was asked for documents multiple times, or asked for information that had already been supplied via other means (ie loan application, documents provided to the loan officer, etc). 2. Sometimes after submitting a document, I would get a message a week later that something on the document was incorrect (a missing signature, etc) or that further information was needed. My... read more
Our experience with PENNYMAC was outstanding. We will be referring friends and family and will Most definitely use you again for future purchases. Grace was amazing. She is very knowledgeable and helpful and has a great calm personality.
The whole PENNYMAC team was supportive and worked with me, giving sound advice. Thank you!
No comments
Jake fillip was amazing. We had multiple challenges that he helped overcome and resolve. However, Nicole was not as helpful. I found an error in the closing disclosure and informed her of the error on a Thursday morning. She said she would correct the error and call me back in a couple of hours. 6 hours later I called her back and left a message. After no contact on Friday, I called Penny mac back Friday. The person who helped me said she had spoked to Nicole and Nicole would call me back that afternoon. Friday passed with n... read more
Great communication and customer services
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,120 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.