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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone helped us through the process
Easy and straightforward. Loan processors were super easy to get in touch with if I had any questions. Great service!!
All around amazing experience. Jessica Raynor and her team were helpful and got the process done fast for me.
They took their time with me to get my information and was patient and kind to me love every level of experience thanks
Very quick and efficient service. Closed sooner than originally scheduled. Amazing service.
Good customer service
Brittany Jones was professional and proactive. Her response to my questions were timely and understandable. She made the minor hiccups inconsequential. Superb work!
Staff is not aligned as it relates to multiple facets of the refinance process, especially clear communication between departments (processing, credit review, loan officer, intra processing. Callers receive different answers to the same question every time the caller calls. If you call 5 processing agents and ask them all the same question, you will receive 5 different answers, so you won’t know what’s accurate. In most cases, neither of the 5 answers are accurate. The right hand doesn’t know what the left hand is doing. ... read more
Brittany was incredibly proactive in communicating current status and next steps, and highly responsive when we reached out with any questions. She was also generally friendly and a pleasure to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,121 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.