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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initial communication with PennyMac was great (the first 14 days or so). After that the only communication was from the portal requesting documents. If I were not technology literate I would not have been able to upload and work through that process alone. In the final days leading up to closing it was a challenge to communicate with the PennyMac team. We did not get everything approved until 45 minutes prior to our closing time. This was an incredibly stressful situation for my family, the title company, the real estate tea... read more
They took their time with me to get my information and was patient and kind to me love every level of experience thanks
PennyMac was pretty straightforward with the information needed for the loan process. I was anxious due to the "situation," but they helped ease some of the anxiety going forward. I have a few issues with some things, but that is my opinion. So, I give them a pretty good recommendation. They helped me to the finish line. Thanks!
Quick and easy thank you!
Very quick and efficient service. Closed sooner than originally scheduled. Amazing service.
This was the most stress free and well understood process I have ever been through. Everyone was so prompt and we understood everything very clear.
Good customer service
Staff is not aligned as it relates to multiple facets of the refinance process, especially clear communication between departments (processing, credit review, loan officer, intra processing. Callers receive different answers to the same question every time the caller calls. If you call 5 processing agents and ask them all the same question, you will receive 5 different answers, so you won’t know what’s accurate. In most cases, neither of the 5 answers are accurate. The right hand doesn’t know what the left hand is doing. ... read more
Brittany was incredibly proactive in communicating current status and next steps, and highly responsive when we reached out with any questions. She was also generally friendly and a pleasure to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,515 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.