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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were long periods of waiting and it was difficult to tell from the website exactly where in the process things were, I had to call to get additional information. The same form was requested multiple times because a pre-filled version wasn't provided until the third request. It was confusingly communicated when the "at-closing" money would be provided, it seemed to be implied that it would be available once closing documents were signed, but I had to call to discover that no, it would not be provided until the loan fund... read more
Destini was amazing to work with! I appreciate her taking the time to explain the process and she was very friendly and knowledgable!
Pennymac made my 1st home buying experience wonderful. Very professional, no pushing nor selling unrealistic options. Everything they promised they held true. Even when I got outside lower offers, they matched them although a float-down option was not in my original loan estimate. I am truly thankful!
Barry Morrow was very communicative in regards to what was expected in the process.
Very nice and explain things thoroughly
It was a very straightforward process with Brianna Koke and with Pennymac's loan officers who were very helpful. However, that said, I was a bit displeased with the amount of time it took to get to closing due to questions from the underwriters regarding whether this was my second home -- which it is not. However, because I as not ever able to deal directly with the underwriters and answer their questions, the resolution dragged on for several weeks -- all of which was unnecessary (since there is no question that I more th... read more
Nancy is a straight shooter who took the time for all our questions. She and the Team were very helpful and went out of their way to get our loan together and done.
GREAT WORK
Marcia always answered my calls and PENNYMAC customer service is great and professional. I like that She is knowledgeable and was available when needed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,515 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.