This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I enjoyed my overall experience working w/ pennymac agency and the team I was assigned to. They got me closed on time and work promptly to ensure my closing was successful. Latrice did her best to keep me updated and communicated with me. When she was not available her team were very pleasant and able to take care of all of my needs.
Communication and responses to our emails. Our real estate team (realtor and escrow) were on board with our closing dates and timeline, but even they were having difficulty getting answers from PennyMac. We understand we're just one application out of many, but this was a big deal for us, and to not get responses from all contacts within PennyMac created a lot of undue stress.
Overall the experience was more than unpleasant. From day one, our loan was set up to fail on delivering. When spoken to about locking in the interest rate and setting a closing date, Bethany, informed us to set it at June 30th since that is the end of the 45 day lock-in period and it was a safe bet. This was even though we told her the house was scheduled to be finished on June 22nd and our AirBnb ended on June 27th, she said it would not be an issue to close early. Every time we would send in documents, we would be asked t... read more
Everything goes went well thanks
We had a wonderful experience from start to finish. This Refi will put us in a better financial spot in the long term - happy we went through the process with Penny Mac.
Grace did an amazing job making sure that we were informed on what was happening at all times. Initially we were told from our realtor that we shouldn’t go with PennyMac though everyone Dwayne assured us this was not the case. Both Dewayne and Grace made it feel like a local company. Would highly recommend.
Great service. The overall experience was very simple with clear instructions. Thank you Amanda!
Mrs. Jessica Raynor was extremely pleasant to work with. She answered all my questions promptly. Her communication was top notch and she was very knowledgeable about the process. I would like to personally thank her for going above and beyond.
Darcel and everyone else that I came in contact with were great. Everything was explained in detail. It was a easy process. Thanks everyone at Pennymac!!!!!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,517 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.