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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Latrice was great! We did have some communication issues within Pennymac, but none of those issues were her fault and she went out of her way to make sure everything was settled and worked out the way it was supposed to.
I believe it would have been better if all parties that were involved were communicating. The experience was very frustrating to say the least. I know this survey is about Latrice, and not everyone else who had to get involved in our loan process, so I will just say we needed better communicaton.
That Veronica called for the appraisal on time so it didn’t delay my closing and cost me thousands of dollars. Then she lied about it to my wife and her supervisor.
Anna was awesome to work with. She always responded to me promptly and got the job done right on time. I was thankful for the simple process.
It was not made clear the expense we were paying to receive the rate quoted to us. By the time we figured it out on our own we did not feel it would be the right decision to no longer go through with it but had we known sooner we may have changed our minds. It felt like hidden information to trick us into going through with the refinance.
Everything was great
No additional comments at this time
Good experience, knowledgeable, to the point
It was very quick and easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,517 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.