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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was contacted by so many people during this refinance it was ridiculous and it was hard trying to contact people for help. I lost months of savings because the process took so long. Im very disappointed in PennyMac.
Was told multiple times we had all paperwork in only to have another representative say we needed more paperwork. Also they contacted a place I don’t even work at for verification of employment!
They were very patient with me and the problems with my other provider. It took a few months alot of yelling crying on my part with the other provider. Barry listened and we finally worked the problems out/
The team was great and communicated promptly.
Great job, for a stressful job
Process was good didn't like I kept getting asked for the same papers again and again made me worried and felt like the agent wasn't on top of things.
We've became customers when PennyMac purchased our first home loan in 2015. Since then we've loved it. Because we were so satisfied, we decided to use PennyMac for this home purchase.
I don't feel my communications person actually knows how to process a loan and what is required to process a loan and was just reading the prompts he was given through whatever system generated task list he was given. And when I asked for escalation to get more detailed communication then I was just shuffled to to different communications people rather than getting the specific person I had asked for, which really were just more people who read prompts rather than know the actual mechanics of loan processing. I definitely di... read more
Darcell was very nice and communicated effectively with me every step of the way.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,053 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.