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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a great experience.
Pleasant experience. Only question that went unanswered was the names required on the title. But closed effortlessly nonetheless
I closed. So all is well.
From Donna at the start to Linda through the process, they were friendly, knowledgeable, and guided me smoothly through the stages.
I felt like there was a breakdown in communication between the behind the scenes folks and Linda Frazier. Linda was very pleasant and helpful. I don't felt like she was updated before she called me a couple of times.
I and the builder were asked for the same documents multiple times. The appraisal was not ordered when I said to order it, hence causing a delay in my closing. Then, after I verified when the appraisal was ordered, Veronica lied to me about when it was ordered. The purchase price was not changed until the day of closing even though it was told to Veronica on several occasions over several weeks both verbally and over email and cost us thousands of dollars in delays.
Grace did a very good job and so did Mathew but the agent assisted to memessed up things and wasn't much help at all. He was rude to me and both realtors and messes up my paper work.
The communication is really bad. We wouldn't have closed on our house on time if Faiza's manager wouldn't have intervened.
Overall my refinance was simple and easy . Very pleased with the staff and process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,517 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.