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PENNYMAC

4.4

About this business

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.449,821 reviews
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Janet T.'s profile image
Janet T. 
4 years ago

Lettisa was very knowledgeable, and professional. Yet she seemed like a friend that would have the answers to all our questions. I can’t say enough about her Koran. They are both easy to work with us. Thank you for hiribpng people that are easy to work with yet very knowledgeable. We appreciate all the help 

Paige H.'s profile image
Paige H. 
4 years ago

If my phone calls were returned. If my concerns were taken more seriously. The overall organization seemed very poor and at one point I even felt like I was being scammed. 

Roxana P.'s profile image
Roxana P. 
4 years ago

The loan was processed very fast 

Marilen E.'s profile image
Marilen E. 
4 years ago

Thanks for always keeping me in the loop in the process and for your prompt response to my questions. 

Ronald Chue J.'s profile image
Ronald Chue J. 
4 years ago

Jamie Wright made the process enjoyable. It was our pleasure to always get clear updates and information from Jamie! Thank you again. 

Lindsey G.'s profile image
Lindsey G. 
4 years ago

It was a very easy process. My husband and I were very informed and were met with support for all our questions. 

Fredrica S.'s profile image
Fredrica S. 
4 years ago

Awesome Customer Service 

Latoya W.'s profile image
Latoya W. 
4 years ago

Proper communication, We had a very very hard time with someone getting back to us when they promised they would, this was very frustrating process :( 

Rick W.'s profile image
Rick W. 
4 years ago

It seemed the team from PennyMac were not all on the same page, it was very frustrating at times. Paul tried , I felt, to get me info and to try and wrap up everything in a timely manner. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 49,821 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.