PENNYMAC

NIKAELA S. 

on Birdeye

3 years ago

There were too many pennymac people involved and opportunities for confusion from the start. All of whom were nice, but the directives/information from the initial person, did not match the directives/information from the next person, and so on. It made for frustration on everyone's part. One minute told 'Everything looks great - wait to hear from us' then to understand that the timeline was delayed due to missing documents, and Pennymac had assumed that we were aware of the online process (which was not explained to us), as... read more

Heather S. 

on Birdeye

3 years ago

great gal and team 

JOHN B. 

on Birdeye

3 years ago

There was confusion around the reserves I needed to show. On Friday I was told one thing only to find it was not true on Monday 

Israel D. 

on Birdeye

3 years ago

Everything was easy all information was available and it was a great experience 

Lori B. 

on Birdeye

3 years ago

Great experience. I loved working with Edna. She was so nice and kind. It was like I could see her smiling through the phone and that is very rare these days. You are lucky to have her on your team. 

Julius B. 

on Birdeye

3 years ago

The appraiser being more upfront about repairs. Also I was told some repairs were cosmetic, and it wouldn’t stop the refinance process. That turned out not to be true as we were made fix the cosmetic repairs before we could proceed. Ceaser was outstanding, great employee! 

ANGELA L. 

on Birdeye

3 years ago

Excellent customer service! I was updated frequently on the status of the loan and questions were answered promptly. Very seamless process. Application to closing only took 3 weeks. 

Travis A. 

on Birdeye

3 years ago

Everyone was very knowledgeable and helpful 

Kelli M. 

on Birdeye

3 years ago

Constant contact