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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Many times I was asked for the same documents. The preapproval paperwork wasn’t reviewed properly and I had to rescan that paperwork as well. I was told inaccurate information on how to verify my employment and I figured it out that it was my wife’s employment. I was told we would close on time 48 hours before and that was not true.
More clarification on what documents were missing.
I hate surveys like this. I feel that they are self serving rather than an honest effort to improve service. That being said I thought that the service I received was good.
I hate surveys.
The whole process from start to finish was smooth and quick. Pennymac and everyone involved in the whole process explained everything thoroughly and where it was easy to understand. Met our expectations and beyond. Very pleasant to deal with in all aspects of each step, always available to answer any questions or concerns we may have. Very accommodating in every way.
GREAT!!!!!
Anna was able to get my loan finalized on short notice due to multiple changes in the contract. I did not think we would make the closing, but we did. I would use Pennymac again and recommend them for sure.
It was a great experience, everyone was very helpful.
Comunicación, lack of understanding how customers need the process done
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.