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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We were originally denied the loan due to the underwriters not requesting the necessary information. (Once they received the information, were were immediately approved.) We were not told of the denial until we were supposed to close. It seems to me that a denial should have been communicated immediately so we could have worked this through and closed on time. So the process for placing a loan was fine; communication could be improved.
Great Experience
My experience from start to finish with my refinance and closing was beyond great. All questions were answered, explanations were clear and precise and any questions I had were answered quickly and understood. Thank you Corey, Candice, my Closing Representative who came to my home with a smile and PennyMac🐞🙏🏽🙏🏽🙏🏽🐞
Great experience. I loved working with Edna. She was so nice and kind. It was like I could see her smiling through the phone and that is very rare these days. You are lucky to have her on your team.
The process was super quick, within less than 3 weeks we had closed and funds were in my count. Everyone was courteous and quick to answer my questions.
The appraiser being more upfront about repairs. Also I was told some repairs were cosmetic, and it wouldn’t stop the refinance process. That turned out not to be true as we were made fix the cosmetic repairs before we could proceed. Ceaser was outstanding, great employee!
Good overall experience with our VA mortgage refinance with cash out.
As a first time buyer I had lot of doubts regarding the process and Rosario was always helpful to me with all my questions and got my loan closing done within the timeframe without any hurdles.
Excellent customer service! I was updated frequently on the status of the loan and questions were answered promptly. Very seamless process. Application to closing only took 3 weeks.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,821 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.