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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication among your team members. One person would schedule a closing date and another person calls the next day saying it shouldn't have been scheduled or we need extra information and someone else calls and say everything is great nothing else is needed.
Excellent customer service
Mainly because they had a lot of patience with me.
Anna Eng communicated very well during the process and responded quickly to our questions. She helped us navigate the process smoothly, and our loan reached the final approval stage on time for closing.
The process was very easy and everyone was polite
Everybody was on top of it and the loan process closed on time as promised. :)
My original refinance offer was very disappointing. The closing costs were extremely high. However PennyMac made it right and I greatly appreciate that. Communication was hard at times, due to not being able to take phone calls during my work day, but it all worked out in the end.
Great service
Someone who was familiar with VA loans handled my loan, if communication was better, and it didn’t take over a month. I got everything in as requested and I feel the reasons it took so long was there wasn’t good communication and people experienced with how VA loans work as well as military. I have refinanced once and had 3 VA loans at other companies and never have they taken this long.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,084 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.