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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,084 reviews
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Manisuli M.'s profile image
Manisuli M. 
3 years ago

Better communication among your team members. One person would schedule a closing date and another person calls the next day saying it shouldn't have been scheduled or we need extra information and someone else calls and say everything is great nothing else is needed. 

David H.'s profile image
David H. 
3 years ago

Excellent customer service 

Thomas Brown S.'s profile image
Thomas Brown S. 
3 years ago

Mainly because they had a lot of patience with me. 

Natalia D.'s profile image
Natalia D. 
3 years ago

Anna Eng communicated very well during the process and responded quickly to our questions. She helped us navigate the process smoothly, and our loan reached the final approval stage on time for closing. 

JOHN R.'s profile image
JOHN R. 
3 years ago

The process was very easy and everyone was polite 

Monica P.'s profile image
Monica P. 
3 years ago

Everybody was on top of it and the loan process closed on time as promised. :) 

Staci B.'s profile image
Staci B. 
3 years ago

My original refinance offer was very disappointing. The closing costs were extremely high. However PennyMac made it right and I greatly appreciate that. Communication was hard at times, due to not being able to take phone calls during my work day, but it all worked out in the end. 

GARY B.'s profile image
GARY B. 
3 years ago

Great service 

Aaron F.'s profile image
Aaron F. 
3 years ago

Someone who was familiar with VA loans handled my loan, if communication was better, and it didn’t take over a month. I got everything in as requested and I feel the reasons it took so long was there wasn’t good communication and people experienced with how VA loans work as well as military. I have refinanced once and had 3 VA loans at other companies and never have they taken this long. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,084 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.