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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,081 reviews
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Manisuli M.'s profile image
Manisuli M. 
3 years ago

Better communication among your team members. One person would schedule a closing date and another person calls the next day saying it shouldn't have been scheduled or we need extra information and someone else calls and say everything is great nothing else is needed. 

David H.'s profile image
David H. 
3 years ago

Excellent customer service 

Natalia D.'s profile image
Natalia D. 
3 years ago

Anna Eng communicated very well during the process and responded quickly to our questions. She helped us navigate the process smoothly, and our loan reached the final approval stage on time for closing. 

Charles W.'s profile image
Charles W. 
3 years ago

I prefer one on one not emails. And having requests for documents by 4 different people on documents that were already sent was getting annoying 

Jose D.'s profile image
Jose D. 
3 years ago

I need to say somewhere that the beginning steps of the loan process were more extensive than the last, and I worked with Mike Powers more than I worked with Katherine Baker? 

Laura N.'s profile image
Laura N. 
3 years ago

It was awesome working with Austin. 

Charlie Bradsher J.'s profile image
Charlie Bradsher J. 
3 years ago

Great Job!!! 

JASON J.'s profile image
JASON J. 
3 years ago

Communication was clear, everyone was available on the phone when called, never put on hold and the online portal was easy to use. 

JOHN R.'s profile image
JOHN R. 
3 years ago

quick and easy, loved how concise everything was. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,081 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.