PENNYMAC

Stephanie H. 

on Birdeye

4 years ago

Charisse was fabulous!!!!! 

LINVAL M. 

on Birdeye

4 years ago

Faster processing of loans, it should not take three months to close 

Ken L. 

on Birdeye

4 years ago

Was not sure the stuff I sent was ok 

Daniel Mac D. 

on Birdeye

4 years ago

Took 4 months to close from when I applied. There was no communication from a month & a half from anyone at Penny Mac. I was often left in the dark as to where my application was in the process. Once I finally got introduced to Jacob, he did call me a few times to keep me up to date (think we started talking in late October). But from the application writer to Jacob, there was no communication. 

Darren C. 

on Birdeye

4 years ago

Aside from the Republican botched pandemic affecting the closing period, things went well and I would highly recommend PennyMac. 

Charles W. 

on Birdeye

4 years ago

Unclear communications (when I did, in fact, have my calls or emails answered) 

WILLIAM STEVENS I. 

on Birdeye

4 years ago

I was asked for documents through email. Never were they put into the Loan Detail portal. My closing date was supposed to be in the beginning of November didn't close until December. The first time the people came for me to sign the closing cost were almost $4,000 more then what i was told they would be 3 days earlier. I Used PennyMac because that is who had my current mortgage thinking that it would make the process easier but it was not. Not sure I will use PennyMac to refi again. 

Edward K. 

on Birdeye

4 years ago

Mr. Staples performance needs to be reviewed. I had made numerous attempts to contact him. He either did not answer or return my call. All others involved in the process were great, to include the contracted notary. 

Gloria M. 

on Birdeye

4 years ago

Fue una experiencia grata y sin contratiempos todo muy claro el personal agradable