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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I started with Celso Dockhorn in July and spoke to him twice in the beginning, and then was sent to Erica Taylor to send my documents , then there was another PennyMac person who's name I forget that asked me to resend the same documents, then it was John Buchanan who asked for some of the same documents and finally to was Kelvey Becks who made contact in November almost 5 months after the of this loan process. Kelvey was very helpful but this process was too long and a MESS!
Loan officer Terrence fought over my loan when I wanted nick bergh to complete my loan. Nick was great. All other parties involved in my loan were a headache to work with. And when I signed with the notary at my house my name was WRONG. I got my check and my NAME WAS WRONG. I’ve emailed Ashley tolliver with no response as I made sure to call and the day after signing and she confirmed that it had been changed. It has not. Great, my name is incorrect on my house now.
I have been working with PennyMacUSA for several years. Always a great experience. Because of the great rates during the Pandemic the total loan process was a lot longer than I expected. I would not hesitate to work with PennyMac again. Thank you Jasmine you were extraordinary. A great 5 Star from me. Thank you Team PennyMac
The process of refinancing my loan was about as painless as possible. I was readily able to communicate with the loan officers, they in turn were very good about making clear what was needed, the ability to upload documents to an online portal was convenient and easy to use, and there were no unexpected glitches. I can definitely recommend PennyMac and this team!
Even though the communication was slow at times, everyone was polite and as helpful as possible. I understand they are working remotely and That can be difficult.
None
The process was simple and easy. The team communicated with me on a regular basis and replied to my requests in a timely manner.
Rachel was fantastic, She answered all my questions and concerns and kept me informed during the loan process all the way to closing the loan.
Better communication. I realize that when we were getting this refinance done it was busy, but I had to be the one to reach out several times to get information. It would have been better to get some weekly updates that at least said we have all the materials and are processing your application and loan as fast as we can.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.