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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ashley was very knowledgeable and helpful with my refinancing process
They are awesome
Working with the Penny Mac Team was awesome. We encountered some issues with our well test which delayed our ability to close on time, so about three days after we had to close out our application we were able to resubmit without having to resubmit all the same paperwork. The staff was great to respond and to fix our closing date when it was cancelled in the morning and we were not notified. We called the office and they took care of getting it rescheduled for the afternoon.
Kelsey handled our refinance great. We closed on time and everything was communicated clearly.
Everyone that I was fortunate enough to talk with were very friendly and helpful. They always answers my questions promptly and explained things to where I could understand. I appreciate you all making this process go so very smoothly. Thank you.
I am very thankful they did not give up on me. This is the first time I refinanced online and not in person and I was very confused. I would have given up but Jason wouldn’t let me and was very persistent and helpful. I am a nurse and very busy working many different shifts and he would call and walk me through things. I am very grateful. Thank you Cindy Adkins
Excellent customer service.
Your Penny Mac team needs to be either retrained or fired. I was given August as my loan documents completion date. Dec 10th was the actual signing date. I asked questions, but my questions were never answered or so vague that they were meaningless. I also wrote to your Penny Mac Public Relations. Whom never responded either.
The overall experience was great. The process was just very long and frustrating at times. It was explained to me that there are a lot of refinancing in progress hence the reason for the delays. My Loan Officer was fantastic from beginning to end. Everyone was pleasant and answered my questions to the best of their ability. I would recommend PennyMac to my friends and family.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.