PENNYMAC

Kiran V. 

on Birdeye

5 years ago

There is much ambiguity on the closing, i still do not have closing documents, loan status next to the loan number on the portal shows that loan funded and closed, i want to see the CD at the final, i do not have it so far, status on the milestone show loan is not funded yet still in blue color. I like the individuals who helped me on this loan Raven Kidd and Garrett, they are great, Pennymac has to improve on their process of loan and communication. 

Julius L. 

on Birdeye

5 years ago

Vonnye Wade was extremely courteous, professional and friendly throughout the process. She was proactive in contacting me with information and very responsive to my inquiries. Vonnye did exceptional work for me and was a pleasure to work with. 

Van Pierre M. 

on Birdeye

5 years ago

Working with the Penny Mac Team was awesome. We encountered some issues with our well test which delayed our ability to close on time, so about three days after we had to close out our application we were able to resubmit without having to resubmit all the same paperwork. The staff was great to respond and to fix our closing date when it was cancelled in the morning and we were not notified. We called the office and they took care of getting it rescheduled for the afternoon. 

Thomas B. 

on Birdeye

5 years ago

Very good experience. 

PAUL B. 

on Birdeye

5 years ago

Kelsey handled our refinance great. We closed on time and everything was communicated clearly. 

LLOYD ADKINS J. 

on Birdeye

5 years ago

I am very thankful they did not give up on me. This is the first time I refinanced online and not in person and I was very confused. I would have given up but Jason wouldn’t let me and was very persistent and helpful. I am a nurse and very busy working many different shifts and he would call and walk me through things. I am very grateful. Thank you Cindy Adkins 

Adam D. 

on Birdeye

5 years ago

Excellent customer service. 

ERIK L. 

on Birdeye

5 years ago

Your Penny Mac team needs to be either retrained or fired. I was given August as my loan documents completion date. Dec 10th was the actual signing date. I asked questions, but my questions were never answered or so vague that they were meaningless. I also wrote to your Penny Mac Public Relations. Whom never responded either. 

Lynette H. 

on Birdeye

5 years ago

Loan officer Terrence fought over my loan when I wanted nick bergh to complete my loan. Nick was great. All other parties involved in my loan were a headache to work with. And when I signed with the notary at my house my name was WRONG. I got my check and my NAME WAS WRONG. I’ve emailed Ashley tolliver with no response as I made sure to call and the day after signing and she confirmed that it had been changed. It has not. Great, my name is incorrect on my house now.