PENNYMAC

ROBERT K. 

on Birdeye

5 years ago

Xavier was really good at communicating all along the process. Either by phone call or email, expectations were clearly communicated to me. I very much appreciated being kept up to speed, particularly at a time when lenders are very backed up due to the demand and closings are taking longer than expected. PennyMac provided a nice, easy close to my refinance. Overall, I am happy with the results. 

Gloria M. 

on Birdeye

5 years ago

Fue una experiencia grata y sin contratiempos todo muy claro el personal agradable 

JORDAN K. 

on Birdeye

5 years ago

Ashley was very knowledgeable and helpful with my refinancing process 

Kiran V. 

on Birdeye

5 years ago

There is much ambiguity on the closing, i still do not have closing documents, loan status next to the loan number on the portal shows that loan funded and closed, i want to see the CD at the final, i do not have it so far, status on the milestone show loan is not funded yet still in blue color. I like the individuals who helped me on this loan Raven Kidd and Garrett, they are great, Pennymac has to improve on their process of loan and communication. 

Julius L. 

on Birdeye

5 years ago

Vonnye Wade was extremely courteous, professional and friendly throughout the process. She was proactive in contacting me with information and very responsive to my inquiries. Vonnye did exceptional work for me and was a pleasure to work with. 

Heather H. 

on Birdeye

5 years ago

Good communication and response time 

Kenneth G. 

on Birdeye

5 years ago

I was kept informed on all the steps taken I was kept informed and questions where answered promptly or where relayed to the person to answer the questions and got called back within a hour 

WALTER BAYNE I. 

on Birdeye

5 years ago

They are awesome 

Van Pierre M. 

on Birdeye

5 years ago

Working with the Penny Mac Team was awesome. We encountered some issues with our well test which delayed our ability to close on time, so about three days after we had to close out our application we were able to resubmit without having to resubmit all the same paperwork. The staff was great to respond and to fix our closing date when it was cancelled in the morning and we were not notified. We called the office and they took care of getting it rescheduled for the afternoon.