PENNYMAC

Edward K. 

on Birdeye

5 years ago

Mr. Staples performance needs to be reviewed. I had made numerous attempts to contact him. He either did not answer or return my call. All others involved in the process were great, to include the contracted notary. 

Gloria M. 

on Birdeye

5 years ago

Fue una experiencia grata y sin contratiempos todo muy claro el personal agradable 

JORDAN K. 

on Birdeye

5 years ago

Ashley was very knowledgeable and helpful with my refinancing process 

Kiran V. 

on Birdeye

5 years ago

There is much ambiguity on the closing, i still do not have closing documents, loan status next to the loan number on the portal shows that loan funded and closed, i want to see the CD at the final, i do not have it so far, status on the milestone show loan is not funded yet still in blue color. I like the individuals who helped me on this loan Raven Kidd and Garrett, they are great, Pennymac has to improve on their process of loan and communication. 

Julius L. 

on Birdeye

5 years ago

Vonnye Wade was extremely courteous, professional and friendly throughout the process. She was proactive in contacting me with information and very responsive to my inquiries. Vonnye did exceptional work for me and was a pleasure to work with. 

JASON D. 

on Birdeye

5 years ago

This was truly the worst experience I have ever had with a company. I would not recommend pennymac to anyone. The only bright spot was my contacts with Ben Erickson and Gary Darden who both helped get this loan finally done. I found Jacob Rodgers was very unprofessional and very hard to get a hold of, he would not return my calls for days. Refinancing a home during these times is already very stressful and not getting any communication made it even more stressful. I’m just glad it’s over. 

NICOMEDES V. 

on Birdeye

5 years ago

Very convenient and hassle free. Everything I had to do, I could do in the comfort of my home. 

WALTER BAYNE I. 

on Birdeye

5 years ago

They are awesome 

Van Pierre M. 

on Birdeye

5 years ago

Working with the Penny Mac Team was awesome. We encountered some issues with our well test which delayed our ability to close on time, so about three days after we had to close out our application we were able to resubmit without having to resubmit all the same paperwork. The staff was great to respond and to fix our closing date when it was cancelled in the morning and we were not notified. We called the office and they took care of getting it rescheduled for the afternoon.