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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was done in a courteous timely and professional manner. I was very pleased. Thank you so much. Sincerely, John Bradford
This process took entirely took long. Started the process in July and did not close until late November. Other than that, the service was good.
I know the timeframes have been pushed back due to covid, however I feel I’ve waited a little too long to close. The service was great I just didn’t like how long it took for my loan to close.
Prompter responses to inquiries.
My experience was pleasant and efficient.
I rate Saviz Hatem a perfect 10. He was clear and concise on his initial evaluation and still continued to support the process when I ran into multiple issues with not getting proper response. Vonnye started well but her high stress levels became evident from perhaps too much load. She made a few costly mistakes that pushed back the close by around one month. It might be a bit unfair to rate my experience from just dealing with her, because it seems that your overall system was inadequate.
I’m glad Rob was available or called me back in a timely manner. My loan closed on time and when there was a discrepancy Rob got the approval to make the corrections to complete the process
My loan officer was really not very communicative. I would request changes or had questions and he would never get back to me. Paperwork was wrong multiple times and all the closing paperwork was inaccurate due to his lack of attention. Thankfully the closing agent Larry Rivers was wonderful. I still believe my name is inaccurate on my loan docs but will not be certain until I receive my billing. In the end my rate was great and I’m happy with Pennymac
The whole process from beginning to end was amazing. Danyell always kept us informed of the loan process and always answered my questions with such courtesy and professionalism. She is truly an asset to PM.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,790 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.