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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Application process was easy. I like that the closing was able to occur in my home.
For me it was Good... they don’t have Good for a option so I have to write it in.
First closing statement was not up to date with loan balance amount. Upon request it was revised and for the same work Notary has to come twice. Secondly, The Pennymac representative was hard to reach over the phone. Phone system is very confusing and annoying. Never reached out to my loan representative over the phone in my first call. Always left a voice message. Need a lot of improvement here.
The loan process took over 3 months but the loan agent was really trying her best and is very accommodating.
Larry was fantastic. Everything went quickly and as communicated. The only issue we experienced was a delay in closing due to a loan closure violation. The delay was not an issue but also wasn't communicated, so we were looking for our notary to arrive on the scheduled date....but that didn't happen. After we called, Larry got us straightened out and rescheduled. From there all went as planned. Very impressed with how quickly my loan was closed. Highly recommend Penny Mac for ReFi.
Ms. Jasmine was good, not the best but good and accurate. Penny mac Closing team took plenty of time, also the papers were delayed on many different departments. Proceeds took from beginning to end 6 complete months. We were on top on this sending requirement document with not delay under 24 hours turn around on the client end, but Penny Mac took plenty of time, days, some weeks for updates and milestones. No bonus, awards ,rate or anything positive was given for the tremendous delay.
I’m glad Rob was available or called me back in a timely manner. My loan closed on time and when there was a discrepancy Rob got the approval to make the corrections to complete the process
My loan officer was really not very communicative. I would request changes or had questions and he would never get back to me. Paperwork was wrong multiple times and all the closing paperwork was inaccurate due to his lack of attention. Thankfully the closing agent Larry Rivers was wonderful. I still believe my name is inaccurate on my loan docs but will not be certain until I receive my billing. In the end my rate was great and I’m happy with Pennymac
We were updated weekly on the status of the loan and it was much appreciated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.