PENNYMAC

Tia S. 

on Birdeye

5 years ago

The process was very, very long and tedious. At times it took days before I heard back from a pennymac representative. 

Robert F. 

on Birdeye

5 years ago

na 

Adam B. 

on Birdeye

5 years ago

I had a lot of issues with getting the correct legal description but once Barbara took over it was a breeze. She was on top of everything and was amazing to work with. She definitely turned my experience into a positive one. 

LYNN K. 

on Birdeye

5 years ago

x 

David B. 

on Birdeye

5 years ago

PennyMac was very good to work with. I got a great interest rate with low closing costs. Their website worked well for uploading documents. Overall I am very happy with the refi. 

RAUL L. 

on Birdeye

5 years ago

I had a great experience throughout the whole process. Thank you!! 

ADAM K. 

on Birdeye

5 years ago

Aida was an abysmal LO. She was often rude, crude, brash, and unhelpful. Every question I asked was met with "That is not in my scope of work so I cannot answer that question." when I know for a fact they are. As someone who also works in the loan industry, I could not imagine treating my customers the way Aida treated me. This was unfortunate due to the fact Taylor and Orlando were great. I would recommend Aida be put in a position with far less human interaction, with far less responsibility. 

ANDRE J. 

on Birdeye

5 years ago

Very quick turnaround. Thanks for your help in making this process painless. 

DEMARIO C. 

on Birdeye

5 years ago

Experience was nice.