PENNYMAC

Tia S. 

on Birdeye

5 years ago

The process was very, very long and tedious. At times it took days before I heard back from a pennymac representative. 

ELAINE F. 

on Birdeye

5 years ago

na 

Adam B. 

on Birdeye

5 years ago

I had a lot of issues with getting the correct legal description but once Barbara took over it was a breeze. She was on top of everything and was amazing to work with. She definitely turned my experience into a positive one. 

LYNN K. 

on Birdeye

5 years ago

x 

RAUL L. 

on Birdeye

5 years ago

I had a great experience throughout the whole process. Thank you!! 

Richard S. 

on Birdeye

5 years ago

Raven had excellent communication up until the end. When I received my final closing documents, I had some questions. I sent Raven a total of three emails and never received a response. I even sent Adejumoke Dosunmu an email, and copied Raven, stating that she had not responded. Adejumoke Dosunmu immediately responded to me and stated that he would have Reven followup with me. Yet, I never have received a response for Raven. She was MIA. 

CODY W. 

on Birdeye

5 years ago

Our loan servicing agent changed mid process and from then on communication was lacking. The agent that took over messed up the closing process and our original attempt to close was cancelled and we had to hear about it from the notary. Only one attempt from a PennyMac rep was made about that and when trying to reach out no one answered. While we still closed on time, it made the whole experience negative. 

AUNDREA M. 

on Birdeye

5 years ago

I didn't like the repeat request for information. 

Joseph K. 

on Birdeye

5 years ago

Raven Kid was very pleasant and communicated very well. She was very patient understanding of my difficulties and understanding some of the document in question. Overall she made the experience Pleasant.