PENNYMAC

KRISTIN H. 

on Birdeye

5 years ago

Great experience working with Penny Mac. 

Raymond M. 

on Birdeye

5 years ago

There were a few set back but it was paper related. Over all it went smooth 

WILLIAM N. 

on Birdeye

5 years ago

Larry was fantastic. Everything went quickly and as communicated. The only issue we experienced was a delay in closing due to a loan closure violation. The delay was not an issue but also wasn't communicated, so we were looking for our notary to arrive on the scheduled date....but that didn't happen. After we called, Larry got us straightened out and rescheduled. From there all went as planned. Very impressed with how quickly my loan was closed. Highly recommend Penny Mac for ReFi. 

Rondel M. 

on Birdeye

5 years ago

Closing didn't happen on time. 

Matthew C. 

on Birdeye

5 years ago

none 

Jerry W. 

on Birdeye

5 years ago

The reason I gave it a great is because of Jasmine Elliott, there were issues that were quite frustrating but Jasmine was there to coach us and assist in my needs and questions. I didn't really understand the document system but it was because as I understood it, the portal was not allowing us to proceed so we needed help on that. Your customer service people are really patient and competent. I believe Marco was one of them, great guy...we are older people and not real savvy on computers. 

Dileshkumar Y. 

on Birdeye

5 years ago

Communication and time frame and auto generated email keeps on asking same documents like literally 20 times and also status of loan 

Rachel B. 

on Birdeye

5 years ago

Penny Mac Helped us get the Lowest possible rate on our refinance. I am tankful for the teams communication to get us all the way through the process in a timely manner!  

SHAKEYLLA A. 

on Birdeye

5 years ago

Convenient Quick