This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mariely did an outstanding job of paying close attention to my needs as a customer and fulfilling them. Before that, the service rendered by the person handling the case before was disappointing. I had to wait for days to get a response and weeks to get any resolution if that.
Everything was fine other than I thought it was strange that after our refinance was approved, we had to send in information on how to contact our employers to make sure we were employed. The employment verification step was completed AFTER our refinance was approved and we had already submitted pay stubs and other documents. Then both of our employers mentioned they never received any calls/communications from PennyMac to actually confirm our employment? Very strange.
Both Ashley Tolliver and Teresa N. Henry were outstanding in their service and communication of the loan process. I felt that all my questions and concerns were answered in a timely manner. Although the loan process took a few weeks longer than anticipated they both kept us informed and advocated for a successful outcome.
Everyone was very informative and kept me updated on when my closing would be. They answered all my questions very quick
The process was easy and fast. My loan office stay in contact throughout the whole experience she was amazing.
...
Great work , thank you very much.
I am a senior citizen not very good with modern technology but from day one (Scott Kelly) walked me through everything step by step. Also a shout out to Larry Rivers great job! far beyond what was expected by both. Thank you for all your help. My loan was process efficiently due to you...👍🏻
Pmac has a good system for electronically signing documents - however I was a bit confused about the sequencing and which documents were signed and not signed. That said, the process overall was satisfactory and timely.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,789 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.