PENNYMAC

AZIZI C. 

on Birdeye

5 years ago

The process was painless. I received updates frequently and all of my questions and concerns were addressed promptly. 

Arthur R. 

on Birdeye

5 years ago

During these trying times covid-19 some of these questions are not fair. My overall experience was great. 

NICHOLAS B. 

on Birdeye

5 years ago

We'll informed people, closed very quickly, low rates, but closing costs were just a little high. 

REBECCA M. 

on Birdeye

5 years ago

The phone was always answered quickly unless it was around lunch time, and if I left a message I received a call back the same day or next. It was an easy process despite some delays, but I don’t feel the delays were caused by anyone on the team helping me, so I don’t have any complaints about it. 

Kenneth S. 

on Birdeye

5 years ago

Once the closing date was set and finalized everything went great. 

Kathleen Z. 

on Birdeye

5 years ago

Although, due to the current covid situation my re-fi took a bit longer than I expected, all the the people that I worked with thru out the process were very courteous and helpful. My longest working relationship was with Robert Gillespe and he was patient, reassuring and prompt in his communication with me. Appreciated it so very much..... 

Kenneth S. 

on Birdeye

5 years ago

The day of closing. I wasn’t told that my closing documents had change. The day of closing. My closing cost were 1k more than what the disclosure documents had. Again no one reached out to me to let me know before closing. I was blind sided and I called Jessie and he said he didn’t know why that happen. He said he needed to look into that and get back to me but he never got back to me. Also there were 2 Z’s at the end of my last name on the closing documents. My last name is with 1 Z not 2. 

Abbie Z. 

on Birdeye

5 years ago

Everyone was very friendly and helpful. It was a smooth, painless process. Charisse was super friendly and easy to work with. 

DEMARIO C. 

on Birdeye

5 years ago

Experience was nice.