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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everything was fine other than I thought it was strange that after our refinance was approved, we had to send in information on how to contact our employers to make sure we were employed. The employment verification step was completed AFTER our refinance was approved and we had already submitted pay stubs and other documents. Then both of our employers mentioned they never received any calls/communications from PennyMac to actually confirm our employment? Very strange.
Both Ashley Tolliver and Teresa N. Henry were outstanding in their service and communication of the loan process. I felt that all my questions and concerns were answered in a timely manner. Although the loan process took a few weeks longer than anticipated they both kept us informed and advocated for a successful outcome.
Communication! I received zero unless I reached out and literally stalked the person I was trying to reach because even then I wouldn’t get a return call. One day I spent escalating to every manager possible until I finally got the right one.
Everyone was very informative and kept me updated on when my closing would be. They answered all my questions very quick
Great work , thank you very much.
N/a
Convenient Quick
PennyMac is one of the largest financial institutions providing mortgage loans to Americans. But, my interaction with them and the way they treated me was more like that of a small, more personal company dealing with me. My loan officer was fantastic to deal with and they considerable help along this refinance journey. the loan processor was also extremely helpful and answered whatever questions I had. I got an incredible rate and have referred other friends to PennyMac for refinancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.