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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication! I received zero unless I reached out and literally stalked the person I was trying to reach because even then I wouldn’t get a return call. One day I spent escalating to every manager possible until I finally got the right one.
I feel that Jasmine deserve a raise in pay! She really keep me informed step by step and that is the way it happened. If I called her she answered in a timely manner. Thank you again! Thank to you PennyMac for hiring her!!!
I feel like I was asked for things last minute and didn't like the way I was treated
N/a
PennyMac is one of the largest financial institutions providing mortgage loans to Americans. But, my interaction with them and the way they treated me was more like that of a small, more personal company dealing with me. My loan officer was fantastic to deal with and they considerable help along this refinance journey. the loan processor was also extremely helpful and answered whatever questions I had. I got an incredible rate and have referred other friends to PennyMac for refinancing.
Simplicity, only thing I would of liked was a weekly update. Went a few weeks hearing nothing. Other than that, great job!
Only one little hiccup and it was taken care of.
The overall process was fine but it took longer than I had expected. Approval took long due to huge loan volume the company was handling. The closing process was disappointing, definitely needs improvement. My experience with the loan officer for loan quote and the loan specialist thereafter was great. They were prompt, clear, friendly, and professional.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.