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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First closing statement was not up to date with loan balance amount. Upon request it was revised and for the same work Notary has to come twice. Secondly, The Pennymac representative was hard to reach over the phone. Phone system is very confusing and annoying. Never reached out to my loan representative over the phone in my first call. Always left a voice message. Need a lot of improvement here.
Was hard to get in touch with agent at times.
Ms. Jasmine was good, not the best but good and accurate. Penny mac Closing team took plenty of time, also the papers were delayed on many different departments. Proceeds took from beginning to end 6 complete months. We were on top on this sending requirement document with not delay under 24 hours turn around on the client end, but Penny Mac took plenty of time, days, some weeks for updates and milestones. No bonus, awards ,rate or anything positive was given for the tremendous delay.
Outstanding job by Jason Staples and Edward Taylor
From my initial discussion to the final closing review, the PennyMac team was thorough and extremely personable. Jacob was so simple to work with and he provided clarity around options and choices I had in the refinance as well as clearly disclosing costs, process, timeline and documentation. Charisse closed the refinance, was fantastic and made things so very easy. I appreciated the updates each of them gave during the process. The refi was simple and NOTHING in 2020 is simple! Thank you both!
Vonnye was great but she came in the last 3 weeks and it took 4 months and Chris and Jordan were not responsive and never had correct answer or information and also would not call back very very frustrated with the whole process to buy my house was so easy with Homestreet and not my experience with your company very sad!
Thank you
Jasmine was very responsive, helpful, and the sole reason the process went as efficiently as it did.
We were updated weekly on the status of the loan and it was much appreciated.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.