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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Not being computer savey they helped me in other ways through the process.
Closing didn't happen on time.
I was very frustrated that I was asked for bank statements and pay stubs 3 or 4 times. Also very upset that my credit report also had to be pulled 3 to 4 times! I would have appreciated being updated more during the process.
I know the timeframes have been pushed back due to covid, however I feel I’ve waited a little too long to close. The service was great I just didn’t like how long it took for my loan to close.
Outstanding job by Jason Staples and Edward Taylor
From my initial discussion to the final closing review, the PennyMac team was thorough and extremely personable. Jacob was so simple to work with and he provided clarity around options and choices I had in the refinance as well as clearly disclosing costs, process, timeline and documentation. Charisse closed the refinance, was fantastic and made things so very easy. I appreciated the updates each of them gave during the process. The refi was simple and NOTHING in 2020 is simple! Thank you both!
Vonnye was great but she came in the last 3 weeks and it took 4 months and Chris and Jordan were not responsive and never had correct answer or information and also would not call back very very frustrated with the whole process to buy my house was so easy with Homestreet and not my experience with your company very sad!
Thank you
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.